Manager, Field Application Specialist

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Location
Calgary
Job Type
Permanent position
Category
Diagnostic
Job number
091605
Scolarship
BAC
Spoken and written languages
English
Mobility
50%
Used softwares
Suite Office, Outlook

Description

Our client, an International company and a top manufacturer of laboratory products for the hospital market and industries is looking to fill a senior position to lead their application specialists team. Our client offers a very competitive compensation package.

Main responsibilities will be to:

  • Support your team to meet and exceed daily goals, tracked via CRM against key performance indicators (ex:KPI)
  • Optimize all team resources by exceeding customer expectations, provide guidance on optimizing work schedules and others
  • Empower team to independently comply with regulatory and procedural requirements
  • Partake in active coaching, mentoring and motivation of the team members
  • Actively partake in team member’s evaluations
  • Assess and identify training and development needs and ensure execution of training plan as well as expertise level maintenance

 

 

 

Specific knowledge

  • Associate or bachelor’s degree in Medical Technology or related field
  • Minimum of three years of laboratory experience, preferred
  • Experience in managing a team - mandatory
  • Experience in diagnostic industry
  • Ability to train and coach peers and to easily take in charge new project, products and technologies
  • Experience with Microsoft Office
  • Languages: English: Fluent
  • Utilize Salesforce.com/CRM360 as key planning and organizational tool. Proactively plan weeks and month ahead. Use it to keep detailed records of important customer facing events
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

 

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