Spécialiste d’applications sur le terrain, Diagnostique

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Location
Montréal
Job Type
Permanent position
Category
Diagnostique
Numéro de l'offre
091625
Scolarité demandée
D.E.C
Langue(s) parlée(s) et écrite(s)
Français, English
Mobilité
Approx 50%
Logiciels utilisés
Suite Office

Description

Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages, guarantee added value, assess patient result impact.

Territory: Quebec & Maritimes Note: there are 2 FAS in Quebec

Candidate can be based in Montreal or Quebec area.

  • Support our customers when implementing new assays and IT solutions
  • Provide support to the customer during the evaluation and implementation of these solutions.
  • Offer enhancements for development and optimization of our solutions at customer sites.
  • Perform standard of work for documentation and customer complaint handling to achieve high level customer satisfaction.
  • Ensure customer management database/CRM is up to date and include full activity traceability.
  • Collaborate with the Account Managers to develop account strategies for excellent customer service and support (increase and retain business)
  • Demonstrate our solutions; instrumentation, IT and reagents to new customers.
  • Manage an assigned territory including efficient traveling and scheduling.

Informations complémentaires

  • Customer and solution oriented
  • Training and coaching capabilities
  • Organized, rigorous and autonomous
  • Good communication and ability to work in a multi-disciplinary team
  • Advanced computer knowledge would be and asset
  • Master CRM (reporting and dashboard) would be considered an asset
  • Scheduling and organization skills to optimize presence in the field
  • A valid drivers license is required

Up-to-date vaccination where required by customers

Connaissances spécifiques

  • Medical Laboratory Technician or Bachelor degree in biology/ molecular or microbiology (an asset)
  • 3/5 years’ experience in clinical microbiology or industrial microbiology

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