Customer Service IT

Location: Montreal, Quebec

Primary purpose of the job: Systems Specialist

In this role, the candidate provides support and troubleshooting guidance for all instrumentation marketed by the company. The support is provided remotely via phone assistance or via modem. Efforts are coordinated with Application Specialist and Connectivity Specialist to provide total instrument system support for customers and field based employees. The System Specialist promotes teamwork, cooperation, removes barrier to productivity and creates an enthusiastic, positive work climate.

• Responsibly answering customer’s needs thru support and troubleshooting, by probing with appropriate questions

• Reviewing all design notes, PM procedure, Field corrective actions, mandatory actions & service manuals

• Actively participating and working in compliance with ISO and Health Canada regulations

• Follow up to ensure customer satisfaction

• Consult with Global Customer Service and System Support

• Obtain MOVEX – CIR certification

• Review test results

• Conduct training for: Customer Service, FSE and other internal associates

Requirements:

• Certificate or bachelor degree in Electronic

• Minimum of 2 years of pertinent Field experience

• Experience working for a manufacturer in bio-medical electronics (inc. experience with microprocessor controlled equipment)

• Perfectly bilingual (written and spoken – French & English)

• Strong ability to work in a team environment

• Positive attitude

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