Manager, Field Application Specialist

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Location
Montréal
Job Type
Permanent position
Category
Diagnostic
Job number
091619
Scolarship
D.E.C
Spoken and written languages
English
Mobility
50%
Used softwares
Suite Office, Outlook

Description

Our client, an International company and a top manufacturer of laboratory products for the hospital market and industries is looking to fill a senior position to lead their application specialists team. Our client offers a very competitive compensation package.

Main responsibilities will be to:

  • Support your team to meet and exceed daily goals, tracked via CRM against key performance indicators (ex:KPI)
  • Optimize all team resources by exceeding customer expectations, provide guidance on optimizing work schedules and others
  • Empower team to independently comply with regulatory and procedural requirements
  • Partake in active coaching, mentoring and motivation of the team members
  • Actively partake in team member’s evaluations
  • Assess and identify training and development needs and ensure execution of training plan as well as expertise level maintenance

 

 

 

Specific knowledge

  • Associate or bachelor’s degree in Medical Technology or related field
  • Minimum of three years of laboratory experience, preferred
  • Experience in managing a team - mandatory
  • Experience in diagnostic industry
  • Ability to train and coach peers and to easily take in charge new project, products and technologies
  • Experience with Microsoft Office
  • Languages: English: Fluent
  • Utilize Salesforce.com/CRM360 as key planning and organizational tool. Proactively plan weeks and month ahead. Use it to keep detailed records of important customer facing events
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

 

Autres logiciels

CRM (Salesforce)

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