Senior Key Account Manager

Senior Key Account Manager

The Senior Key Account Manager will develop, direct, & coordinate activities towards strategic account management with identified key customers. This individual is responsible for driving account sales growth and will be assigned strategic account objectives. The Key Account Manager will represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring customers’ needs and expectations are met by the company. This position combines multiple functional attributes such as sales, business development, and marketing and will play an instrumental role in identifying and creating multi-business unit agreements .

Functional Responsibilities:

 Collaborate with all key stakeholders to define and develop strategies & tactics required to identify key accounts and to sustain long term growth

 Complete and implement a business plan within standardized guidelines for assigned key accounts and GPO(s)

 Provide strategic guidance and insight to Sr. Director of Key Accounts and Strategic Development along providing recommendations for our key accounts, playing an active role in developing long-term contracts

 Provide sales force with Key account & GPO updates and competitive contract information on a regular basis.

 Develops and maintains relationships with the key decisions makers (Director/VP of Materials Management, VP/Director of Finance, GPO/HA Directors) at the strategic accounts

 Aims to improve overall customer satisfaction at the assigned corporate accounts.

 Secure business intelligence to provide input and feedback to key stakeholders and internal Marketing teams for new growth areas & new business development

 Manage all aspects of products and pricing related to all contracts under his/her responsibility. Notify key account & GPO of new products and manage product changes, with all associated pricing changes.

Knowledge & Skill Requirements

 Excellent communication and interpersonal skills with a proven ability to work with cross-functional teams

 Can negotiate skillfully in tough situations with both internal and external groups facilitating the achievement of win/win solutions among a variety of stakeholders

 Deep understanding of sales and customer purchasing process

 Strong time management skills and ability to manage multiple priorities and meet

deadlines

 Good judgment with the ability to make timely and sound decisions

 Creative, flexible and innovative team player Education & Qualifications

 University Degree required, MBA an asset

 8-10 years Healthcare industry experience, preferably in a senior position

 Marketing experience preferred