Coordonnateur (trice), programme support aux patients

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Lieu
Montréal
Type d'emploi
Permanent position
Catégorie
Pharmaceutique/Biotechnologie
Numéro de l'offre
091630
Scolarité demandée
D.E.C
Logiciels utilisés
Suite Office, Outlook, Word, Excel, Powerpoint

Description

In this role, the coordinator will provide administrative support to the Patient Support Program team. The role involves a high volume of data entry and transactional type work.

  • Data entry into the CRM system
  • Patient enrollment forms
  • Process a high volume of program faxes/ patient blood work/emails from the program/ drug order forms/phone calls
  • Assign tasks to team members
  • Interact regularly and work collaboratively with all stakeholders
  • Assist the Reimbursement Specialists in conducting patient coverage renewals
  • Report inefficiencies and suggest process improvements

 

 

 

Informations complémentaires

Remote/Home office work: Approx 50% of the time

Connaissances spécifiques

  • College/Cegep diploma or equivalent
  • Excellent written and verbal communication skills in both English and French
  • Strong customer service and problem-solving skills required
  • Experience in a similar role in the health industry (an asset)
  • Strong team player with the ability to work in a highly collaborative and fast-paced environment
  • Proficient in digital platforms (tablet, databases, PowerPoint, Excel, Word, Zoom, Teams) and open to newer evolving technology
  • Organized with a high attention to details
  • Ability to work variable hours (occasionnally)

 

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