Coordonnateur (trice), programme support aux patients

In this role, the coordinator will provide administrative support to the Patient Support Program team. The role involves a high volume of data entry and transactional type work.

• Data entry into the CRM system
• Patient enrollment forms
• Process a high volume of program faxes/ patient blood work/emails from the program/ drug order forms/phone calls
• Assign tasks to team members
• Interact regularly and work collaboratively with all stakeholders
• Assist the Reimbursement Specialists in conducting patient coverage renewals
• Report inefficiencies and suggest process improvements

Remote/Home office work: Approx 50% of the time

• College/Cegep diploma or equivalent
• Excellent written and verbal communication skills in both English and French
• Strong customer service and problem-solving skills required
• Experience in a similar role in the health industry (an asset)
• Strong team player with the ability to work in a highly collaborative and fast-paced environment
• Proficient in digital platforms (tablet, databases, PowerPoint, Excel, Word, Zoom, Teams) and open to newer evolving technology
• Organized with a high attention to details
• Ability to work variable hours (occasionnally)