Manager, Patient Support Program
Reporting to the Director, Patient Engagement, the Manager, Patient Support Program’s main mandate is to understand patients’ and health care professionals’ (HCP) needs in order to recommend the appropriate Patient Support Program (PSP) structures, size, roles & responsibilities for the respective therapeutic area. The incumbent will have provide strong leadership and direction to the PSP’s team and will work in coordination with Brand Team to develop and implement the strategic direction of the PSP support services.
Maximize brand’s sales and margin revenue, through the effective management and execution of the PSP patient service offerings as per Brand Plan.
Lead the multi-disciplinary PSP Brand Team around a brand vision and objectives that are shared by all members. Brand Team members to include commercial, legal, commercial services, market access, finance and others when required.
Ensure patient services strategy is included in Brand strategy through participation in the commercial Brand Plan process.
Continuously encourage collaboration between PSP and Brand Teams to ensure shared vision of PSP as a business driver. Foster teamwork with sales teams driven through communication SOP.
Take accountability and responsibility for PSP Brand Team activities and processes (organize/chair Brand Team meetings, etc…).
Co-ordinate budget process connected to PSP and gain consensus for short and long term priorities with commercial Team.
Negotiate with Affiliate Management Team for resources and budget for PSP Brand Team.
Liaise and exchange information with other Brand Teams and across functional teams.
Manage and motivate the PSP team and set desired performance goals for each individual to reflect their part in achieving the company’s goals
Ensure PSP team is fully staffed. Champion the Performance Management process. Maintain an accurate Succession Plan. Ensure the right level of support with regards to training and materials. Attract, motivate, develop and retain talented individuals
Bachelor degree in science or commerce
English advanced verbal and written.
French, intermediate verbal and written.
Proficient with MS Office Suite, Outlook, internet, etc.
Minimum of 8 years of combined and balanced experience in the in the following areas;
Sales and marketing
Experience in related patient service field (an asset)
Set PSP vision and strategy in anticipation of change while maintaining balance between opportunities, resources and investments to maximize growth. Ability to effectively translate the vision and broad strategies into concrete/actionable strategic plans and goals, prioritizing goals, projects and plans.
Drive for results and translate strategy into flawless execution.
Challenge the organization and status quo to go beyond conventional boundaries and bring new thinking.
Lead multi-disciplinary teams and encourage open exchange of ideas and knowledge, to leverage cross-functional learning and insight to achieve commercial targets.
Build effective teams with complementary strengths and from diverse backgrounds, ensure equal share of voice to all, promote collaboration, and remove obstacles to teamwork.
Recognize, reward and promote team and individual accomplishments.
Knowledge of patient support services and healthcare environment.
Pharmaceutical industry and its business challenges
Legislation and ethics for working with patients and associations.