Primary Care Operations Manager

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Job Type
Permanent position
Job number


The PC Operations Manager is a key “right hand” to the VP, Primary Care, mandated to be a link between sales and marketing, responsible for ensuring that all BU operational processes and procedures are clearly identified and managed to ensure efficient, cost-effective and compliant sales force operations. The incumbent will also be responsible for developing and implementing ongoing processes to assess Primary Care field force effectiveness, identifying tangible initiatives to improve effectiveness and driving their implementation. The PC Operations Manager will work closely with Marketing, Sales Management and Business Operations. PRIMARY RESPONSABILITIES: Drive initiatives to increase Field Force Effectiveness (FFE) :  Develop methodology and processes to track and measure KPI indicators of FFE  Identify initiatives to improve FFE  Drive a collaborative team approach to execution, measurement and ongoing follow up on key effectiveness initiatives Drive effectiveness of sales force meeting time :  Develop a yearly meeting plan that increases alignment execution on brand strategies tactics  Drive Cycle meeting agenda development to ensure optimal focus and time prioritization by: brand, strategies and tactical execution  Plan and coordinate meeting logistics and manage meeting budgets Manage the Sample Accountability Process :  Ensure compliance and accountability to sampling procedures  Identify and develop ongoing improvements  Minimize costs of sampling program with 3rd party vendor Financial and Sales Planning :  Drive development of annual field selling budget  Drive annual sales forecasting process  Development, communication and follow-through of Annual Incentive Plan

Specific knowledge

"PREREQUISITES:•Bachelor of Science, Business Administration, or in a field related to the job responsibilities; MBA is an asset;•Experience in Pharmaceutical Sales Management, Marketing or Sales Operations (3-5 years); •Demonstrated abilities to analyse, think critically, strategize, and solve problems;•Strong ability to handle multiple projects simultaneously with a high degree of accuracy & timeliness; •Demonstrated leadership skills and excellent ability to build strong, open, and collaborative working relationships with superiors and peers;•Excellent interpersonal, communication (i.e., articulates ideas well, expresses ideas convincingly, and demonstrates credibility) and presentation skills;•Strong ability to work independently and in cross-functional teams;•Strong sense of initiative, self-motivation and entrepreneurship;•High level of business integrity and shared accountability;•Bilingualism (English and French);•Excellent computer skills."

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